SmartPak Returns

We put our products to the test in our barns and on our horses, so we're confident that you'll be thrilled with your purchase. However, we know that life in the barn can sometimes be unpredictable. That's why we've created a stress-free return policy. If you purchase an item and it doesn't meet your expectations, we want to know about it, take care of you and give you your money back.

Free Return Shipping on all Sized Items

As riders and online shoppers, we know it can be tough to buy a new bridle or pair of boots without trying them on. That's why we moved the fitting room to your living room (or barn)! From breeches to blankets, if you or your horse can try it on, you can return it, free! Just use the pre-paid return label included in your order within 60 days from the purchase date. And of course, please make sure the item is in like-new condition with original packaging (we said 'fitting room', not 'war room'!).

The Fine Print

We love our products and we're happy to take them back - even custom items. We'll happily take back everything from engraved halters to personalized jackets - even embroidered blankets that have been worn (minus the manure, please). But there are a few things we have to restrict returns on (silly federal regulations).

So that's it. Seriously. Those are all of our "rules." Well, except the most important one - treating our customers the way we want to be treated. So if you have any questions or if there is anything we can do, please call us at 1-800-461-8898 or email CustomerCare@SmartPak.com. We are always happy to help.