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Customer Service    888.217.1918

 

 
 
 
 

Shipping & Delivery

All of our orders are shipped via UPS,USPS, FedEx ,DHL. Orders are usually shipped within 2-4 business days of order receipt. For custom packaging/gift packaging/specialty orders it takes additionally 2-3 business days. Ground service can take an additional 5-7 business days to arrive at destination. Once your order is shipped you will receive an email, with your respective tracking information. We do offer UPS 2nd Day Air as well as UPS Next Day Air service for an additional charge. If you are interested in this service, please call to get an estimate. We charge a standard $15 expedite fee to guarantee your order is shipped out with within 24 hours of order placement. You must call, or send e-mail to sales@royalequestriancollection.com  for this option. All items that are orderable are in stock. If for some reason we are out of stock of an item you ordered we will promptly notify you via e-mail or by phone to let you know of the situation and possible options. In addition, some of our products are shipped directly to you from the manufacturer, and it can takes additional 3-5 business days, for transit frrom manufacturer we do not provide tracking information. If delivery will takes longer than 12 business days + processing, you will be promptly notified by email or by phone of possible transit times. Read FAQ
 

Privacy & Security

All information gathered by Royal Equestrian through your order is kept strictly confidential and will not be distributed to any company or individual. The information will be used only to make sure that your order gets delivered to you in as quickly as possible. If you need to change anything about your order: address we'll be shipping it to, phone number, etc. please feel free to e-mail us at sales@royalequestriancollection.com  . Any general questions will be answered as fast as possible
 

Returns & Replacements

Items must be returned within 7 business days of receipt of goods for a full refund of the purchase price less a 20% restocking fee for each item shipped. All furniture items will incur a 30% restocking fee unless otherwise stated on the actual product page. Some products are considered special order products and are unfortunately are not returnable. If this is the case it will be clearly noted on the product page. Returned merchandise must be sent to us prepaid and insured. We cannot accept freight collect items. Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining reason for return. We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, and undergarments. All refunds & exchanges are subject to the final approval of our quality control division. If a package is refused, or undeliverable, there will be a $30.00 refusal fee, 25% restocking fee plus our actual shipping costs which include the freight to and from the customer. If you have any other questions about this issue please feel free to call us t at 888.217.1918 or email us at sales@royalequestriancollection.com. We will issue a full refund minus associated restocking fees for the purchase price of any product you return that meets these above conditions. For your protection, please use insured parcel post for return shipments.

All items must be returned to:

ROYAL EQUESTRIAN 360 Via Las Brisas #140, Newbury Park, Ca 91320

Please include a copy of your order and the reason for the return and the proper contact information in case of any issues.

NO REFUNDS ACCEPTED UNLESS PRODUCT IS GROSSLY MISREPRESENTED

SELLER IS NOT RESPONSIBLE FOR PACKAGES LOST OR DAMAGED BY THE SHIPPER. SELLER HIGHLY RECOMMENDS BUYER PURCHASE SHIPPING INSURANCE FOR PROTECTION. IF SELLER DOES NOT PURCHASE INSURANCE AND ITEM IS LOST/STOLEN/DAMAGED; THEN BUYER WILL NOT REFUND OR EXCHANGE PRODUCT. INTERNATIONAL BUYER IS RESPONSIBLE FOR ALL DUTIES, TAXES, ECT THAT IS OWED DIRECTLY TO THE COUNTRY OF IMPORT.(Currently, most item can be shipped only within the U.S. and to APO/FPO addresses.)Time Needed for Credit and Return Please allow approximately 10 business days to process your return or exchange. Refunds will only be applied to the credit card used to make your purchase

Ordering

There are four ways to get to a product you want or need:
  1. go to a product category from the homepage
  2. search the catalog by entering a product name, product type or specific item number
  3. click on a featured product image
  4. go to shop by brand from home page menu.

Payment, Pricing & Promotions

We currently accept Visa, Mastercard, Discover and American Express. Our site is 100% safe and secure.
See Promotional Offers for information on how to use promotional codes.
ROYAL EQUESTRIAN charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws. ROYAL EQUESTRIAN has a business "presence" in Newbury Park, CA therefore we are required to charge sales tax based on the tax laws of that state.

Viewing Orders

Up to the minute order information is available 24/7 via this automated service. If you have your "Internal Order Number" along with your billing zip-code, you can obtain the latest information on your order including tracking and in-transit information. 
 

Updating Account Information

To change your account information, click on “my account” next to the Welcome tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”. 
  • To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”. 

  • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”. 

  • To subscribe or unsubscribe to the ROYAL EQUESTRIAN newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe or click the box which says unsubscribe.

 
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