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  • Enter the billing last name and email/ZIP as in the order billing address.


Print return form and include it with your return.

Once you've ordered from accept our policies.



Once you've ordered from, you accept our policies.

-Customer must contact within 7 days after receiving product to obtain return process by sending above return form, or by email Any return request after 7 days will not be processed.

-Merchandise must be returned within 28 days of receipt of goods for a full refund of the purchase price less a 20% restocking fee for each item shipped plus our actual shipping costs which include the freight to and from the customer.

Our "actual shipping costs" are not the $4.95 charge for orders under $48. If you wish to return please fill out the above form.

-All furniture, saddle and items above 50 pounds will incur a 30% restocking fee unless otherwise stated on the actual product page.

-Some products are considered special order items and unfortunately are not returnable.  All products that are custom made, special order, or have embroidery per customer order are strictly not returnable.

-Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals, and registration cards. We will not accept dirty, washed, or used products.

-Please enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for the return.

-Please Note: We cannot accept returns for the following classes of products: feed, food, vitamins, supplements, feeding accessories, cleaning accessories, lotions and powders, shampoo, conditioners, horse spray,  print bulletins, mattresses and undergarments, mats, custom orders, custom gifts, designer clothing, underwear and socks, intimate clothes and merchandise shipped directly from manufacturers especially furniture, show / competition clothes, and boots custom made. 

-All refunds & exchanges are subject to the final approval of our quality control division.

-For those customers planning on forwarding their orders internationally please remember that Royal Equestrian Collection cannot be held responsible or accountable for items once they are shipped overseas after they reach their forwarding destination in the US.  


 Pre – order

Encourages buyers to reserve a product at the store prior to its release. Pre-orders are for novelty products.

In most cases release date stays in the item description or after you will add the product to the cart.

Release dates are estimates dates. 


Back-order it meant that the product has been ordered, but not sent to the customer because it is not yet available.

In most cases the shipping date stays in the item description or after you will add the product to the cart. Shipping dates are estimated dates.

In both cases, the customer can cancel the pending order at any time before the product arrives at the shipping department and is in process for shipping.

Out of stock

The product is not available for purchase, and there is no estimated date when it will be available for purchase. 

Return Shipping Costs

-Royal Equestrian Collection does not assume return shipping costs. Customers will be responsible for all return shipping costs.

-Customers may request a prepaid shipping label. The costs associated with the label will be deducted from the refund amount once the item has been received.

-Please send your prepaid label requests to, be sure to include your order number as well as the reason for your return. Our returns department will process your request and will reply within 2 business days with the shipping costs.

-Customers may ship back returns with their own shipping methods however for your protection, we recommend using United Parcel Service (UPS), FEDEX, or insured parcel post for return shipments. Additionally, we recommend that customers who decide to make a return on their own request a tracking number from the shipper for their records.

-If a package is refused, there will be a $30.00 refusal fee, 25% restocking fee plus our actual shipping costs which include the freight to and from the customer. Our "actual shipping costs" are not the $4.95 charge for orders under $48.

Since you made and order, you have 24 H to cancel it by sending email, after that time all above will apply.

Time Needed for Credit and Return:

Please allow approximately 10 business days to process your return or exchange. Refunds will only be applied to the credit card used to make your purchase

All items must be returned to:


360 Via Las Brisas #140

Newbury Park

CA 91320

During COVID 19

11591 Sumac Ln

Santa Rosa Valley

CA 93012 

The spread of COVID-19 virus and the ongoing efforts to contain it has significantly impacted commerce across the world. RE recognizes there is a potential for delayed shipments and increased shipping timeframes, globally. We appreciate your patience during this time and recommend that you communicate directly with us to discuss options around your purchase and shipment.

COVID-19 Important Update: Shipping Times and Returns Policy

For the safety of our customers and employees, please note that current delivery times are running approximately 1 – 2 weeks longer than usual due to packing and shipping precautions, as well as delays with our service providers.

If you have any other questions about return & refund, please feel free to email us at

Read more about shipping and delivery

For more information read FAQ(click here)